Shipping & Returns
Thank you for shopping with us! We're excited to provide you with high-quality products.
Here's everything you need to know about our shipping and returns process:
Free shipping on all orders over €200
Shipping Locations:
We currently offer shipping within Ireland and to select international destinations. Please note that shipping rates and delivery times may vary depending on the destination.
Processing Time:
Orders are typically processed within 1-2 business days. Please allow for additional processing time during peak seasons or holidays.
Shipping Methods:
We offer a variety of shipping options for your convenience. Shipping methods available at checkout may include standard shipping, express shipping, and international shipping.
Shipping Rates:
Shipping rates are calculated based on the destination and the weight of your order.
Delivery Time:
Delivery times vary depending on the shipping method you choose and your location.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.
International Shipping:
For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.
Returns & Exchanges:
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free returns and exchange process.
Return Eligibility:
To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition in which you received them. Please contact us within 14 days of receiving your order to initiate a return or exchange.
How to Initiate a Return or Exchange:
1. Contact our customer service team at customercare@houseofhofu.com within 14 days of receiving your order to request a return or exchange.
2. Provide your order number and details about the items you wish to return or exchange.
3. Our customer service team will guide you through the process and provide you with a return authorisation.
Return Shipping:
You will be responsible for shipping the returned items back to us. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds and Exchanges:
Once we receive your returned items and inspect them, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be shipped out as soon as the returned items are received and inspected.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
Contact Us:
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us at customercare@houseofhofu.com. We're here to assist you!